How do I register for an account?
1. Click “Sign In” in the top right corner of the page
2. Click “New User” in the pop up box
3. Fill out New User Registration fields. Including Billing and Shipping Address, click Register once complete
4. You will receive an email acknowledgment confirming we have received your information
5. When the registration process is complete you will receive an email containing your username and a temporary password along with login instructions

If I submit the new user registration form how soon can I expect an answer?
You can expect to receive a response within one business day.

How do I log into the website?
1. Click “Sign In” in the top right corner of the page
2. Enter your User ID and Password
3. Click Sign In

How do I reset my password?
1. Click “Self Service” option in the top left corner of the page
2. Click "Change Password"
3. Enter your old password
4. Enter in new password
5. Confirm new password
6. Click "Change Password" button

How often does my password expire?
Your password will expire every 90 days.

What if I forgot my password?
1. Click "Sign In" in the top right corner of the page
2. Click "Forgot Password"
3. Enter your User ID and your Email Address
4. You will receive an email containing a temporary password
5. You will be prompted to change your password once you login

What if I forgot my username?
1. Contact Appvion's Customer Service via email at myappvion-cs@appvion.com
2. Contact Appvion's Customer Service via phone at 1.800.533.9421

Will I lose the items in my cart if I don't checkout?
Yes, there are two ways this will happen:
* If you logout
* Change to a new ship-to location

How do I create a "My List"?
1. Click "Self Service" in the dropdown box located in the top left of the page
2. Click "My List"
3. Click "Add" located on the right side of the page
4. Enter in a List Name and Description and click "Add"
5. Your My List will be saved with the name and Description you entered

How do I add items to "My List"?
1. You can add an item from any search page by clicking the "Add To List" button
2. Click the MyList you wish to add the items to
3. You are able to enter in a quantity and your preferred unit of measure
4. Click Add Items
5. Your items will be saved to the appropriate My List

How do I search for an item?
myAPPVION provides multiple ways for you to search for an item:

To search through the catalog:
1. Click the corresponding catalog
2. Click the desired subsets
3. Once all the items are shown you will have the option to sort by the following:
* Price High to Low
* Price Low to High
* Item Number A to Z
* Item Number Z to A
* Description A to Z
* Description Z to A

To search using Item Search button:
1. Click Advanced Search in top right hand corner of screen
2. Select the appropriate item search fields
3. If you select the radio button for "Exact Phrase" you will need to ensure that you type an exact match into the "Search Values" empty box
4. If you need more granularity in your search, select the radio button for either "Any Word" or "All Words"
5. Once your criteria is set, click the "Search" button below the chart


Can I upload my order from an Excel spreadsheet?
Yes. Follow the steps below:
1. Click Self Service dropdown located on the left hand side of the screen
2. Click Upload Items from Excel
3. Follow the instructions on the screen to ensure your document is properly set up
4. After confirming your document is correctly set up, click the Browse button
5. Locate the file you would like to upload
6. Insert your file
7. You are able to change the name of the document you are uploading by entering text in the Sheet Name box
8. Click Upload To Cart or Add To List

What can I do if I am experiencing problems on the website?
If you are experience problems with the site, refresh your web browser. If the problems continue please click Sign Out and contact customer service via phone 1.800.533.9421 or email myappvion-cs@appvion.com.

Who will help me if I encounter problems?
Appvion's Customer Service is more than willing to help either over the phone 1.800.533.9421 or via email myappvion-cs@appvion.com
.
How do I place an order?
MyAppvion provides multiple ways for you to place an order.

Catalog search:
1. Select the catalog you wish to order from
2. Enter in the quantity you would like to order for each part number
3. Click "Add to Cart" button
4. Click "Cart" at the top right corner of the screen
5. After reviewing the cart, click "Proceed To Checkout"
6. Enter in your payment information and click "Continue"
7. Review the Order Summary page and click "Confirm Order"

Previous Orders:
1. Click "Self Service" in the top left corner of the screen
2. Click "Order Inquiry"
3. Select a radio button corresponding to the previous order you wish to order from and click "Show Details"
4. Select the "Reorder" button at the bottom of the screen
5. After reviewing the cart click "Proceed to Checkout"
6. Enter in your payment information and click "Continue"
7. Review the Order Summary page and click "Confirm Order"

My List:
1. Click "Self Service" in the top left corner of the screen
2. Click "My List"
3. Select the appropriate list and click "Add To Cart"
4. Click "Cart" at the top right corner of the screen
5. After reviewing the cart click "Proceed to Checkout"
6. Enter in your payment information and click "Continue"
7. Review the Order Summary page and click "Confirm Order"

Order Pad:
1. Click "Self Service" in the top left corner of the screen
2. Click "Order Pad"
3. Enter in the desired item number(s) and quantity and click "Update"
4. Click "Add to Cart"
5. Click "Cart" in the top right corner of the screen
6. After reviewing the cart click "Proceed to Checkout"
7. Enter in your payment information and click "Continue"
8. Review the Order Summary page and click "Confirm Order"

Upload items from excel:
1. Click "Self Service" in the top left corner of the screen
2. Click "Upload Items from Excel"
3. Follow the instructions on the screen to ensure your document is set up properly
4. After conforming your document is set up correctly, click "Browse" and select the document
5. Click "Upload to Cart"
6. Click "Cart" in the top right corner of the screen
7. After reviewing the cart click "Proceed to Checkout"
8. Enter in your payment information and click "Continue"
9. Review the Order Summary page and click "Confirm Order"

How do I check availability?
There are two ways to check availability of a product:

Order Pad:
1. Click "Self Service" in the top left corner of the screen
2. Click "Order Pad"
3. Enter in the item number and quantity for the product you would like to check availability
4. Click "Update"
5. The stock availability will show in the "Availability" column

Search Catalog:
1. Select the corresponding catalog for the item you would like to check availability
2. Click the correct item number
3. The stock availability will show in the center of the screen


Is the email response I receive from the web site my official acknowledgment?
No, the email response you receive from the web site is to acknowledge that we have received your information. You will receive an official document from Customer Service once your order has been reviewed and completed.

Can I order a product if nothing is available?
Yes, an accurate delivery date will be listed on your official order acknowledgement once your order has been processed by customer service.

I don't see making items in your catalog. Can I order making items?
Yes, for items you’ve ordered in the past you can simply enter the 8-digit item number or customer reference number if applicable, selecting the correct quantity and unit of measure and then clicking add to cart.

If you don’t know the 8-digit item number or customer reference number you can use the order history button to search past orders or call customer service at 1.800.533.9421.

Does the system automatically time-out?
Yes, the system will automatically time-out after 60 minutes.